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Service Users’ Views

Our robust Quality Management Systems help us to maintain high standards in our field. We do this through:

Client Views

Client and staff views are routinely gathered to monitor standards. Findings are then analysed and used to improve service standards. We also have a robust complaints procedure enabling clients to raise concerns and for action to be taken.

Here is a sample of what our clients had to say:

“In my opinion AQS go above and beyond to ensure staff are well vetted and suitably placed...”

Aspen Grange Care Home

"Very reliable, good performance...."

Conewood Manor Care Home

“We work well with the management at AQS. They provide us with the staff as needed”.

Beech House Nursing Home

 

Some key stats from our 2012 client satisfaction survey:

  • 100% of clients were satisfied with our level of service
  • 100% of our clients rated our staff performance as being excellent
  • 92% of clients had no concerns over staff
  • 100% of clients were satisfied with the ease of contacting the agency
     

Continuous Professional Development

High quality training and development lies at the heart of what we do. Our nurses and HCAs are more competent because we provide:

  • Comprehensive induction and training into clients’ clinical/care systems
  • Undergo an AQS induction
  • Receive Safeguarding of Vulnerable Adults (SOVA) training
  • Moving and Handling training
  • Specialist training such as Dementia Care, Epilepsy, Challenging Begaviour etc
  • Regular clinical supervision
  • Annual performance appraisals
  • Local knowledge – by deploying people to familiar places to develop relationships and provide greater continuity of care.
  • Staff shadowing prior to initial assignment at no cost to the client
  • The provision of specialist to meet specific client care plans - check
     

To find out more call out 24 hour number 01279 626 701 or 07988814116 or email to: angelicqualitysystems@hotmail.com

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