Service Users’ views

We conduct regular client and staff satisfaction surveys to seek views of clients and staff about the Agency.

Clients indicated an overwhelming satisfaction with our performance in key areas of: overall satisfaction 100%; staff performance 100%; information given 100%; complaints/concerns handling 100%; “would you recommend the agency?” 100% said yes.

“AQS has been a credit to us. We have established a good working relationship” Operational Manager, Alexandra House Care Home, Essex.

"Standards of service delivery were excellent”  Manager, Community Mental Health Team, NELMHT

Staff are generally very happy with the agency. Their overall satisfaction with training, supervision, induction to new clients, complaints and recruitment practice is 100%.

What one staff told CQC “The agency is the best I have worked for. They provide us with adequate induction about the service users and the care systems for each person”.